function wpsc_init(wpsc_setting_action,attrs){
jQuery('#wpsc_tickets_container').html(wpsc_admin.loading_html);
var data = {
action: 'wpsc_tickets',
setting_action : wpsc_setting_action
};
jQuery.each( attrs, function( key, value ) {
data[key] = value;
});
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('#wpsc_tickets_container').html(response);
});
}
function wpsc_signup_user(){
jQuery('#wpsc_tickets_container').html(wpsc_admin.loading_html);
//wpsc_doScrolling('#wpsc_tickets_container',1000);
var data = {
action: 'wpsc_tickets',
setting_action : 'sign_up_user'
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('#wpsc_tickets_container').html(response);
});
}
function wpsc_get_ticket_list(){
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();
if(is_tinymce){
var description = tinyMCE.activeEditor.getContent().trim();
if(description.length != 0){
if(!confirm(wpsc_admin.warning_message)) {
return;
}
}
}
jQuery('#wpsc_tickets_container').html(wpsc_admin.loading_html);
var data = {
action: 'wpsc_tickets',
setting_action : 'ticket_list'
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('#wpsc_tickets_container').html(response);
});
if (is_tinymce) {
tinyMCE.activeEditor.setContent('');
}
}
function wpsc_get_individual_ticket(e){
var ticket_id = jQuery(e).data('id');
wpsc_open_ticket(ticket_id);
}
function wpsc_open_ticket(ticket_id){
jQuery('#wpsc_tickets_container').html(wpsc_admin.loading_html);
//wpsc_doScrolling('#wpsc_tickets_container',1000);
var data = {
action: 'wpsc_tickets',
setting_action : 'individual_ticket',
ticket_id : ticket_id
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('#wpsc_tickets_container').html(response);
});
}
function wpsc_get_create_ticket(){
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();
if (jQuery('#wpsc_individual_new_ticket_btn').is(":visible") && is_tinymce){
var description = tinyMCE.activeEditor.getContent().trim();
if(description.length != 0){
if(!confirm(wpsc_admin.warning_message)) {
return;
}
}
}
jQuery('#wpsc_tickets_container').html(wpsc_admin.loading_html);
var data = {
action: 'wpsc_tickets',
setting_action : 'create_ticket'
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('#wpsc_tickets_container').html(response);
});
if(is_tinymce) tinyMCE.activeEditor.setContent('');
}
function wpsc_create_ticket_init(wpsc_setting_action,attrs){
jQuery('#wpsc_tickets_container').html(wpsc_admin.loading_html);
var data = {
action: 'wpsc_tickets',
setting_action : wpsc_setting_action,
};
jQuery.each( attrs, function( key, value ) {
data[key] = value;
});
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('#wpsc_tickets_container').html(response);
jQuery('.wpsc_tl_action_bar').hide();
jQuery('#wpsc_insert_macros').hide();
});
}
function validateEmail(email) {
var re = /^(([^<>()\[\]\\.,;:\s@"]+(\.[^<>()\[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/;
return re.test(email);
}
function validateURL(url){
var re = /^(http[s]?:\/\/){0,1}(www\.){0,1}[a-zA-Z0-9\.\-]+\.[a-zA-Z]{2,5}[\.]{0,1}/;
return re.test(url);
}
function attachment_cancel( obj ){
jQuery(obj).parent().remove();
}
function wpsc_doScrolling(element, duration) {
var startingY = window.pageYOffset;
var elementY = wpsc_getElementY(element);
var targetY = document.body.scrollHeight - elementY < window.innerHeight ? document.body.scrollHeight - window.innerHeight : elementY;
var diff = targetY - startingY;
var easing = function (t) { return t<.5 ? 4*t*t*t : (t-1)*(2*t-2)*(2*t-2)+1 }
var start;
if (!diff) return;
window.requestAnimationFrame(function step(timestamp) {
if (!start) start = timestamp;
var time = timestamp - start;
var percent = Math.min(time / duration, 1);
percent = easing(percent);
window.scrollTo(0, startingY + diff * percent);
if (time < duration) {
window.requestAnimationFrame(step);
}
});
}
function wpsc_getElementY(query) {
return window.pageYOffset + document.querySelector(query).getBoundingClientRect().top
}
function show_custom_filters(){
jQuery('.wpsp_custom_filter_container').show();
}
function wpsc_close_custom_filter(){
jQuery('.wpsp_custom_filter_container').hide();
}
function wpsc_get_save_ticket_filter(){
wpsc_modal_open(wpsc_admin.save_filter);
var data = {
action: 'wpsc_tickets',
setting_action: 'get_save_ticket_filter'
};
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_saved_filter(key){
var data = {
action: 'wpsc_tickets',
setting_action : 'set_saved_filter',
key: key
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
wpsc_get_ticket_list();
});
}
function wpsc_delete_saved_filter(key){
if( !confirm(wpsc_admin.are_you_sure) ){
return;
}
var data = {
action: 'wpsc_tickets',
setting_action : 'delete_saved_filter',
key: key
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
wpsc_get_ticket_list();
});
}
function wpsc_set_default_filter(label){
jQuery('.checkbox_depend').addClass('hidden');
jQuery('.wpsp_sidebar_labels').removeClass('active');
jQuery('.wpsp_sidebar_labels.'+label).addClass('active');
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
var data = {
action: 'wpsc_tickets',
setting_action : 'set_default_filter',
label: label
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
wpsc_get_tickets();
});
}
function wpsc_get_tickets(){
var data = {
action: 'wpsc_tickets',
setting_action : 'get_ticket_list'
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('.wpsc_ticket_list_container').html(response);
});
}
function wpsc_set_custom_filter(){
var dataform = new FormData(jQuery('#frm_additional_filters')[0]);
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_get_tickets();
//wpsc_doScrolling('#wpsc_tickets_container',1000);
});
}
function wpsc_header_sort(slug){
var orderby = jQuery('#wpsc_th_orderby').val().trim();
var order = jQuery('#wpsc_th_order').val().trim();
if (orderby == slug) {
orderby = slug;
order = (order == wpsc_admin.asc ? wpsc_admin.desc: wpsc_admin.asc);
} else {
orderby = slug;
order = wpsc_admin.asc;
}
jQuery('#wpsc_th_orderby').val(orderby);
jQuery('#wpsc_th_order').val(order);
jQuery('#wpsc_pg_no').val('1');
wpsc_set_custom_filter();
}
function toggle_list_checkboxes(obj){
if(jQuery(obj).is(':checked')){
jQuery('.chk_ticket_list_item:enabled').prop('checked',true);
}else{
jQuery('.chk_ticket_list_item:enabled').prop('checked',false);
}
toggle_ticket_list_actions();
}
function wpsc_ticket_next_page(){
var page_no = parseInt(jQuery('#wpsc_pg_no').val().trim());
if( page_no){
page_no++;
jQuery('#wpsc_pg_no').val(page_no);
wpsc_set_custom_filter();
}
}
function wpsc_ticket_prev_page(){
var page_no = parseInt(jQuery('#wpsc_pg_no').val().trim());
if( page_no > 1){
page_no--;
jQuery('#wpsc_pg_no').val(page_no);
wpsc_set_custom_filter();
}
}
function toggle_ticket_list_actions(){
var checked = jQuery('#tbl_wpsc_ticket_list').find('.chk_ticket_list_item:checked');
if(checked.length==0){
jQuery('.checkbox_depend').addClass('hidden');
} else {
//jQuery('.checkbox_depend').removeClass('hidden');
var class_list=jQuery('.wpsp_sidebar_labels.active').prop('class');
var index=class_list.indexOf('deleted');
if(index!=-1){
//deleted filter active
jQuery('.checkbox_depend').addClass('hidden');
jQuery('#btn_delete_permanently_bulk_ticket').removeClass('hidden');
}else{
//other filters
jQuery('.checkbox_depend').removeClass('hidden');
jQuery('#btn_delete_permanently_bulk_ticket').addClass('hidden');
jQuery('#btn_restore_tickets').addClass('hidden');
}
}
}
function show_custom_filters(){
jQuery('.wpsp_custom_filter_container').toggle('show');
}
function wpsc_get_agent_setting(){
wpsc_modal_open(wpsc_admin.agent_setting);
var data = {
action: 'wpsc_support_agents',
setting_action : 'get_agent_setting'
};
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_agent_setting(){
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();
if (is_tinymce){
var agent_setting = tinyMCE.get('wpsc_agent_signature').getContent().trim();
}else{
var agent_setting = jQuery('#wpsc_agent_signature').val();
}
var dataform = new FormData(jQuery('#wpsc_frm_agent_setting')[0]);
dataform.append('wpsc_agent_signature', agent_setting);
dataform.append('action', 'wpsc_support_agents');
dataform.append('setting_action', 'set_agent_setting');
wpsc_modal_close();
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_get_ticket_list();
});
if (is_tinymce) {
tinyMCE.activeEditor.setContent('');
}
}
function wpsc_get_bulk_change_status(){
wpsc_modal_open(wpsc_admin.change_ticket_status);
var checked = jQuery('#tbl_wpsc_ticket_list').find('.chk_ticket_list_item:checked');
if(checked.length!=0){
var values = jQuery('.chk_ticket_list_item:checked').map(function(){return this.value;}).get();
var ticket_id = String(values);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_bulk_change_status',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
}
function wpsc_set_bulk_change_status(){
var dataform = new FormData(jQuery('#frm_ticket_change_status')[0]);
wpsc_modal_close();
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
toggle_ticket_list_actions();
wpsc_get_tickets();
});
}
function wpsc_get_delete_bulk_ticket(){
wpsc_modal_open(wpsc_admin.delete_tickets);
var checked = jQuery('#tbl_wpsc_ticket_list').find('.chk_ticket_list_item:checked');
if(checked.length!=0){
var values = jQuery('.chk_ticket_list_item:checked').map(function () {
return this.value;
}).get();
var ticket_id=String(values);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_delete_bulk_ticket',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
}
function wpsc_get_bulk_assign_agent(){
wpsc_modal_open(wpsc_admin.assign_agent);
var checked = jQuery('#tbl_wpsc_ticket_list').find('.chk_ticket_list_item:checked');
if(checked.length!=0){
var values = jQuery('.chk_ticket_list_item:checked').map(function () {
return this.value;
}).get();
var ticket_id=String(values);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_bulk_assign_agent',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
}
function wpsc_set_delete_bulk_ticket(){
var dataform = new FormData(jQuery('#frm_delete_bulk_ticket')[0]);
wpsc_modal_close();
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
toggle_ticket_list_actions();
wpsc_get_tickets();
});
}
function wpsc_set_bulk_assign_agent(){
var dataform = new FormData(jQuery('#frm_bulk_assigned_agents')[0]);
wpsc_modal_close();
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
toggle_ticket_list_actions();
wpsc_get_tickets();
});
}
function wpsc_ticket_thread_expander_toggle(obj){
var height = parseInt(jQuery(obj).parent().find('.thread_messege').height());
if( height === 100 ){
jQuery(obj).parent().find('.thread_messege').height('auto');
jQuery(obj).text(wpsc_admin.view_less);
} else {
jQuery(obj).parent().find('.thread_messege').height(100);
jQuery(obj).text(wpsc_admin.view_more);
}
}
function wpsc_get_change_ticket_status(ticket_id){
wpsc_modal_open(wpsc_admin.change_ticket_status);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_change_ticket_status',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_get_change_ticket_fields(ticket_id){
wpsc_modal_open(wpsc_admin.change_ticket_fields);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_change_ticket_fields',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_change_ticket_status(ticket_id){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_get_ticket_change_status')[0]);
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_get_change_assign_agent(ticket_id){
wpsc_modal_open(wpsc_admin.assign_agent);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_change_assign_agent',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_get_delete_ticket(ticket_id){
wpsc_modal_open(wpsc_admin.delete_ticket);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_delete_ticket',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_change_assign_agent(ticket_id){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_get_ticket_assign_agent')[0]);
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_get_edit_thread(ticket_id,thread_id){
wpsc_modal_open(wpsc_admin.edit_this_thread);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_edit_thread',
ticket_id: ticket_id,
thread_id : thread_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_get_close_ticket(ticket_id){
wpsc_modal_open(wpsc_admin.close_ticket);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_close_ticket',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_get_clone_ticket(ticket_id){
wpsc_modal_open(wpsc_admin.clone_ticket);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_clone_ticket',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_edit_thread(ticket_id){
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();
if(is_tinymce){
var description = tinyMCE.get('wpsc_therad_edit').getContent().trim();
}else{
var description = jQuery('#wpsc_therad_edit').val();
}
var dataform = new FormData(jQuery('#frm_edit_thread')[0]);
dataform.append('body', description);
dataform.append('action', 'wpsc_tickets');
dataform.append('setting_action', 'set_edit_thread');
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_get_delete_thread(ticket_id,thread_id){
wpsc_modal_open(wpsc_admin.delete_this_thread);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_delete_thread',
ticket_id: ticket_id,
thread_id : thread_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_edit_ticket_subject(ticket_id){
wpsc_modal_open(wpsc_admin.edit_subject);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_edit_ticket_subject',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_delete_thread(ticket_id){
var dataform = new FormData(jQuery('#frm_delete_thread')[0]);
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_set_close_ticket(ticket_id){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_close_ticket')[0]);
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
wpsc_modal_close();
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_set_edit_ticket_subject(ticket_id){
var dataform = new FormData(jQuery('#frm_edit_subject')[0]);
var subject = jQuery('#subject').val();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
wpsc_modal_close();
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_set_clone_ticket(){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_edit_clone_subject')[0]);
var subject = jQuery('#subject').val();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
wpsc_modal_close();
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
ticket_id = JSON.parse(response_str);
wpsc_open_ticket(ticket_id);
});
}
function wpsc_set_delete_ticket(){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_delete_ticket')[0]);
wpsc_modal_close();
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_get_ticket_list();
});
}
function wpsc_get_change_raised_by(ticket_id){
wpsc_modal_open(wpsc_admin.change_raised_by);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_change_raised_by',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
})
}
function wpsc_set_change_raised_by(ticket_id){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_get_ticket_raised_by')[0]);
if(jQuery('#customer_name').val().trim()==''){
alert(wpsc_admin.customer_name);
return;
}
if(jQuery('#customer_email').val().trim()==''){
alert(wpsc_admin.customer_email);
return;
}
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_get_restore_bulk_ticket(){
wpsc_modal_open(wpsc_admin.restore_deleted_tickets);
var checked = jQuery('#tbl_wpsc_ticket_list').find('.chk_ticket_list_item:checked');
if(checked.length!=0){
var values = jQuery('.chk_ticket_list_item:checked').map(function () {
return this.value;
}).get();
var ticket_id=String(values);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_bulk_restore_ticket',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
}
function wpsc_set_bulk_restore_ticket(){
var dataform = new FormData(jQuery('#frm_bulk_restore_ticket')[0]);
wpsc_modal_close();
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
toggle_ticket_list_actions();
wpsc_get_tickets();
});
}
function get_restore_ticket(ticket_id){
wpsc_modal_open(wpsc_admin.restore_ticket);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_restore_ticket',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_restore_ticket(ticket_id){
var dataform = new FormData(jQuery('#frm_restore_ticket')[0]);
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
wpsc_modal_close();
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_set_change_ticket_fields(ticket_id){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_get_ticket_fields')[0]);
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_delete_attached_files(attachment_id,ticket_id,attachment_slug){
var flag = confirm(wpsc_admin.are_you_sure);
if (flag) {
var data = {
action: 'wpsc_tickets',
setting_action: 'set_delete_attached_files',
attachment_id: attachment_id,
ticket_id: ticket_id,
attachment_slug: attachment_slug
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
jQuery('#attach_'+attachment_id).remove();
if( jQuery('#frm_get_ticket_fields').is(':visible') && jQuery('#frm_get_ticket_fields .wpsc_attachment_tbl input:hidden[name="'+attachment_slug+'[]"]').length==0){
jQuery('#frm_get_ticket_fields .wpsc_attachment_tbl').append('');
}else if(jQuery('#frm_get_agent_fields').is(':visible') && jQuery('#frm_get_agent_fields .wpsc_attachment_tbl input:hidden[name="'+attachment_slug+'[]"]').length==0){
jQuery('#frm_get_agent_fields .wpsc_attachment_tbl').append('');
}
});
}
}
function wpsc_get_change_agent_fields(ticket_id){
wpsc_modal_open(wpsc_admin.change_agent_fields);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_change_agent_fields',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_change_agent_fields(ticket_id){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
var dataform = new FormData(jQuery('#frm_get_agent_fields')[0]);
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_signup_user(){
jQuery('#wpsc_tickets_container').html(wpsc_admin.loading_html);
var data = {
action: 'wpsc_tickets',
setting_action : 'sign_up_user'
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery('#wpsc_tickets_container').html(response);
});
}
function wpsc_set_cron_setup_settings() {
jQuery('.wpsc_submit_wait').show();
var dataform = new FormData(jQuery('#wpsc_set_cron_setup_settings')[0]);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
var response = JSON.parse(response_str);
jQuery('.wpsc_submit_wait').hide();
if (response.sucess_status=='1') {
jQuery('#wpsc_alert_success .wpsc_alert_text').text(response.messege);
}
jQuery('#wpsc_alert_success').slideDown('fast',function(){});
setTimeout(function(){ jQuery('#wpsc_alert_success').slideUp('fast',function(){}); }, 3000);
});
}
function wpsc_delete_ticket_permanently(ticket_id){
wpsc_modal_open(wpsc_admin.delete_ticket_permanently);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_delete_ticket_permanently',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_set_delete_ticket_permanently(){
var dataform = new FormData(jQuery('#frm_delete_ticket')[0]);
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
wpsc_modal_close();
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_get_ticket_list();
});
}
function wpsc_get_delete_permanently_bulk_ticket(){
wpsc_modal_open(wpsc_admin.delete_tickets_permanently);
var checked = jQuery('#tbl_wpsc_ticket_list').find('.chk_ticket_list_item:checked');
if(checked.length!=0){
var values = jQuery('.chk_ticket_list_item:checked').map(function () {
return this.value;
}).get();
var ticket_id =String(values);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_delete_permanently_bulk_ticket',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
}
function wpsc_set_delete_permanently_bulk_ticket(){
var dataform = new FormData(jQuery('#frm_bulk_delete_ticket')[0]);
wpsc_modal_close();
jQuery('.wpsc_ticket_list_container').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
toggle_ticket_list_actions();
wpsc_get_ticket_list();
});
}
function wpsc_get_create_thread(ticket_id,thread_id){
wpsc_modal_open(wpsc_admin.create_thread_ticket);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_create_thread',
ticket_id: ticket_id,
thread_id : thread_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
/**
* wpsc_set_new_ticket_thread
*/
function wpsc_set_new_ticket_thread(){
var dataform = new FormData(jQuery('#create_ticket_thread')[0]);
var subject = jQuery('#subject').val();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
wpsc_modal_close();
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
ticket_id = JSON.parse(response_str);
wpsc_open_ticket(ticket_id);
});
}
function wpsc_get_tinymce(selector,body_id){
jQuery('#visual').addClass('btn btn-primary');
jQuery('#text').removeClass('btn btn-primary');
jQuery('#text').addClass('btn btn-default');
tinymce.init({
selector:'#'+selector,
body_id: body_id,
menubar: false,
statusbar: false,
height : '200',
plugins: [
'lists link image directionality'
],
image_advtab: true,
toolbar: 'bold italic underline blockquote | alignleft aligncenter alignright | bullist numlist | rtl | link image',
branding: false,
autoresize_bottom_margin: 20,
browser_spellcheck : true,
relative_urls : false,
remove_script_host : false,
convert_urls : true,
setup: function (editor) {
}
});
}
function wpsc_get_textarea(){
jQuery('#visual').removeClass('btn btn-primary');
jQuery('#visual').addClass('btn btn-default');
jQuery('#text').addClass('btn btn-primary');
tinymce.remove();
}
function wpsc_get_add_ticket_users(ticket_id){
wpsc_modal_open(wpsc_admin.additional_recipients);
var data = {
action: 'wpsc_tickets',
setting_action : 'get_add_ticket_users',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
})
}
function wpsc_set_add_ticket_users(ticket_id){
if (wpsc_check_desc_empty()) {
if(!confirm(wpsc_admin.warning_message)) {
wpsc_modal_close();
return;
}
}
validation = true;
var email = jQuery('textarea:input[name=wpsc_ticket_et_user]').val().trim();
if (email) {
var lines = email.split("\n");
for (var i = 0; i < lines.length; i++) {
if (!validateEmail(lines[i])) {
validation = false;
}
}
if (!validation) {
alert(wpsc_admin.validate_email);
return false;
}
}
var dataform = new FormData(jQuery('#frm_get_add_ticket_users')[0]);
wpsc_modal_close();
jQuery('.wpsc_reply_widget').html(wpsc_admin.loading_html);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_open_ticket(ticket_id);
});
}
function wpsc_get_thread_info(ticket_id,thread_id,source){
if(source == 'thread'){
wpsc_modal_open(wpsc_admin.extra_thread_info);
}else {
wpsc_modal_open(wpsc_admin.extra_ticket_info);
}
var data = {
action: 'wpsc_tickets',
setting_action : 'get_thread_info',
ticket_id: ticket_id,
thread_id : thread_id,
source : source
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_get_all_tickets_of_user(ticket_id, customer_name){
wpsc_modal_open(customer_name + ' (' + wpsc_admin.users_all_tickets + ')');
var data = {
action: 'wpsc_tickets',
setting_action : 'get_all_tickets_of_user',
ticket_id: ticket_id
}
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
})
}
function wpsc_text_limit(event,element,limit){
if(limit != '0'){
if(element.value.length > limit-1) {
event.preventDefault();
}
}
}
function wpsc_check_desc_empty(){
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();
if(is_tinymce){
var description = tinyMCE.activeEditor.getContent().trim();
}else {
var description = jQuery('#wpsc_reply_box').val();
}
var flag = false;
if(description.length != 0){
var flag = true;
}
return flag;
}
function wpsc_thread_attachment_remove(obj,attachment,post_id,ticket_id){
if( confirm(wpsc_admin.are_you_sure) ){
var data = {
action: 'wpsc_tickets',
setting_action : 'remove_attachment',
attachment : attachment,
post_id : post_id,
ticket_id : ticket_id
};
jQuery.post(wpsc_admin.ajax_url, data, function(response) {
jQuery(obj).parent('td').parent('tr').remove();
wpsc_open_ticket(ticket_id);
});
}
}
function wpsc_edit_saved_filter(key){
wpsc_modal_open(wpsc_admin.edit_custom_filter);
var data = {
action: 'wpsc_tickets',
setting_action : 'update_filter',
key: key
};
jQuery.post(wpsc_admin.ajax_url, data, function(response_str) {
var response = JSON.parse(response_str);
jQuery('#wpsc_popup_body').html(response.body);
jQuery('#wpsc_popup_footer').html(response.footer);
});
}
function wpsc_get_update_ticket_filter(){
if(jQuery('#filter_save_label').val().trim()==''){
alert(wpsc_admin.filter_title);
return;
}
var dataform = new FormData(jQuery('#frm_edit_additional_custom_filters')[0]);
jQuery('.wpsc_popup_action').text(wpsc_admin.popup_wait);
jQuery.ajax({
url: wpsc_admin.ajax_url,
type: 'POST',
data: dataform,
processData: false,
contentType: false
})
.done(function (response_str) {
wpsc_modal_close();
wpsc_get_ticket_list();
});
}